Dedicated lifetime support
Support is baked into our culture and where we deliver much of our value. We provide personal support for the entire time our customers are with us, not just for a short on-boarding period. Our dedicated support staff are part of the core team and not an outsourced support centre. In fact ALL staff, from admin to the managing director, at “Messenger2050” have a customer support mentality. When we say we care, we really mean it.
Solid support process measured against global standards
Every single support request is logged and tracked throughout our support and development cycle with strict internal ticketing alerts system. We use industry leading systems to manage all requests, monitor our performance and help us pinpoint any areas of our service that needs improvement. We put ourselves through the comprehensive Internal SOPs and external audit process every year to ensure our work practices are organised and efficient. We're organised and you can be confident you are in good hands.
